Retrieving Diagnostic Dump Files


If an error occurs on a unit, it stores its memory contents in a file you can retrieve for review and analysis. The unit then restarts itself and sends an alarm to the management workstation.
 
Note: if the status bar is magenta, you may have a dump file stored on the unit.
 
To retrieve a diagnostic dump file:
 
1. Select the unit reporting an existing dump file.
2. Click your right mouse button, then select Retrieve Dump from the pop-up menu. This option is also available under the Tools menu.
3. Accept the defaults. Click on the Start button to begin the transfer.